SAS Live Chat - SAS Visual Analytics Product won't Download.
Here's a chat log, with editing to protect our identity. We were hoping for a better response from the company live chat, but it appears they have hidden the immediate usage of the product. Illustrating the sales funnel is more important than building champions.
You are now chatting with SAS.
at 9:43, Dec 19:
Hi! Welcome to Live Chat! I'm here to help! May I please have your name and company?
at 9:43, Dec 19:
Hello
at 9:43, Dec 19:
Sorry to bug you this morning.
at 9:43, Dec 19:
I'm XXX XXX, of XXX.com
at 9:43, Dec 19:
Hi XXX!
at 9:43, Dec 19:
I'm interested in using the visual analytics product but every time I go through the process - it funnels me to SIGN UP.
at 9:43, Dec 19:
Not a problem!
at 9:44, Dec 19:
And good morning Lida. :)
at 9:44, Dec 19:
It's 944am in XXX
at 9:44, Dec 19:
Are you trying to register for the free trial?
at 9:49, Dec 19:
I believe i am
at 9:49, Dec 19:
Srry delay
at 9:49, Dec 19:
That link to new window, asked to fill out a form - ive filled before
at 9:49, Dec 19:
Do it again?
at 9:49, Dec 19:
Right that would be your SAS Profile. Have you tried an alternate browser?
at 9:49, Dec 19:
It works for me in Chrome.
at 9:49, Dec 19:
Lol...
at 9:50, Dec 19:
I'm on chrome
at 9:50, Dec 19:
:)
at 9:50, Dec 19:
Do you have access to IE or Firefox.
at 9:50, Dec 19:
Regrettably
at 9:50, Dec 19:
Or do you think there may be firewall at your organization?
at 9:50, Dec 19:
I'm the CEO and OOO.
at 9:50, Dec 19:
No firewall here, regular residential
at 9:51, Dec 19:
Can you send me a zip via google drive?
at 9:51, Dec 19:
Wishful thinking...
at 9:51, Dec 19:
Might just get in your videos... I just want to ensure I can take a job and work in SAS.
at 9:52, Dec 19:
Well, you really don't get access to free trial right away. It generates a form and you get contacted for it.
at 9:52, Dec 19:
Give me a moment...
at 9:52, Dec 19:
Oh.
at 9:53, Dec 19:
Well I did this last week. So is it really bundled that far behind your sales funnel?
at 9:53, Dec 19:
How do you expect to win over developers or technical savy experts?
at 9:54, Dec 19:
What if my client wanted a custom data connector and needed to quickly see us use the product?
at 9:54, Dec 19:
I'm sorry. So you did already make that request?
at 9:54, Dec 19:
Yeah
at 9:54, Dec 19:
I'm not surprised they want to move to Tableau and I've not even used the product.
at 9:55, Dec 19:
No need to apologize. You're doing your job! And a good one at that.
at 9:55, Dec 19:
And I'm doing my job.
at 9:55, Dec 19:
Validating their solution
at 9:56, Dec 19:
Meanwhile...
at 9:56, Dec 19:
Oh jeez
at 9:56, Dec 19:
So if I wanted to on board someone.
at 9:56, Dec 19:
They have to wait on a sales cycle?
at 9:56, Dec 19:
Are you looking for training?
at 9:56, Dec 19:
I'm looking to use the product.
at 9:56, Dec 19:
Or do you want the product?
at 9:56, Dec 19:
OK thanks...
at 9:56, Dec 19:
I don't need someone to teach me a product that needs to be easy for adoption in 2017.
at 9:57, Dec 19:
I've been in data for a decade...
at 9:57, Dec 19:
If you can provide me with your contact information, I'm happy to follow up your request.
at 9:57, Dec 19:
Do you not have that?
at 9:57, Dec 19:
I'm signed in
at 9:57, Dec 19:
I'm curious and I know i ask weird questions
at 9:57, Dec 19:
I do not.
at 9:57, Dec 19:
I'm just taking notes on everything thank you
at 9:57, Dec 19:
Thanks again
at 9:58, Dec 19:
That's fine. Would you like a follow up call?
at 9:58, Dec 19:
Would the call happen in <1hr
at 9:58, Dec 19:
Again sorry for weird questions
at 9:58, Dec 19:
I just need to know how much of a struggle this solution is for average users.
at 9:59, Dec 19:
This is a billion dollar company... And there should be no restrictions around their data environment.
at 9:59, Dec 19:
use my personal email XXX@gmail.com
at 9:59, Dec 19:
(XXX) XXX-XXX
at 9:59, Dec 19:
It will most likely not happen within an hour; however, I will do the best I can.
at 9:59, Dec 19:
Thank you.
at 9:59, Dec 19:
In that case.
at 9:59, Dec 19:
Do you have any other questions that I can assist you with today?
at 10:00, Dec 19:
What are they video links?
at 10:00, Dec 19:
Nope, just a link to videos and that will be all
at 10:00, Dec 19:
You can click on the link I provided above.
at 10:00, Dec 19:
You're not going to paste them again?
at 10:00, Dec 19:
Alright, just taking notes here.
at 10:01, Dec 19:
Any casual user would be pretty upset about that last comment you made.
at 10:01, Dec 19:
I would like to suggest that you have this chat transcript emailed to yourself for future reference. In order to email the transcript to yourself, please click the plus sign located to the left of the typing window. Once the option window expands, click email transcript.
at 10:01, Dec 19:
Then you won't have to take notes.
at 10:01, Dec 19:
No worries I'm copy pasting
at 10:01, Dec 19:
My notes are different from what we are talking about ;)
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